Frequently Asked Questions
do i have to use the shop that the insuer recommends?
Absolutely not. By law, the choice of where to have your car repaired is exclusively yours and no insurer can require you to use their “preferred” shop or restrict the settlement of your claim for not using their “preferred” shop.
do i need to have an appointment for an estimate or repair?
No. We recognize that nobody makes an appointment to have an accident and we are here to help you when you need us.
The sooner we see your car and get it to our shop, the sooner we can get it properly repaired and returned to you.
Stop by anytime during business hours and one of our estimators will take photos and get the process started.
how long will the collision repair process take?
There is no standard answer to this question. Every accident-every repair is different and so is the time necessary to return your car to you properly and safely repaired.
Our staff will communicate with you regularly during the repair and insurance claim process.
do you have rental vehicles available for when my vehicle is being repaired?
We do! We have 5 late model loaner vehicles available. Let us know if you will need one and we can schedule your repairs when one is available.
will i have to pay for my rental?
No. If your insurance policy includes rental coverage, we will bill them directly for the rental costs. If not, we will not bill you. We only ask that our cars are returned in the same condition and any gas you used is replaced.
will my car ever be the same? will it be "right" again?
Our technicians are trained to properly and safely repair your damaged vehicle to it’s pre-loss condition. K&J invests heavily in training, tools, and processes to repair you car to the exacting standards with which it was manufactured. We are an I-Car certified Gold Class Collision Repair Facility, for mor information please see our Awards/Certifications under our About us page.
am i responsible for the cost of repairs?
Yes. As the owner/lessee of your vehicle, you are responsible for all costs and charges incurred to the repair of your vehicle. K&J will work hand-in-hand with you and your insurance company to assure explanation of all coverage.